FAQ
WHEN WILL MY ORDER SHIP?
You'll get a confirmation email when I process the order, letting you know a label has been made and that it will be packed soon.
It's just me here, and I have a dayjob, so I tend to ship in-stock items once a week. Usually on Saturdays.
If you ordered a presale item it usually takes 2-3 weeks to produce them, pack them, and then ship them. Some tees have custom tags sewn in, so that adds to production time as well.
International orders take longer to arrive, of course, and could possibly be subject to a non-refundable customs fee imposed by your government. We do not charge VAT. If you country requires VAT fees the customer will be responsible for that fee.
I RECEIVED A DELIVERY NOTICE BUT DIDN'T ACTUALLY RECEIVE MY SHIRT!
It's weird and I don't know why it happens, but it usually shows up the next day or two. If you're an international customer and tracking says it's out for delivery but you haven't seen it yet, then it might be held up in customs, and is waiting for you at your local post office to pay for it.
Otherwise, if you live in an apt building with a wall of mailboxes the carrier might've stuck it in the wrong box so keep an eye for a neighbor with a new shirt! Or just ask them if they got your package by mistake. You're always welcome to email me about it as well.
DO YOU TAKE RETURNS?
Returns and exchanges may be made within 14 days. Sale items are final sale and cannot be returned or exchanged. Returned items must be in original condition and must have no visible or odorous signs of wear or use. Email me for a return label.
Once the shirt is received I'll issue a refund, or we can figure out a replacement for you if what you need is in stock.
CAN I CHANGE MY ORDER?
If you messed up your order and it hasn't been shipped yet I can cancel it and refund you so that you can order again and get the correct size/item if it's in stock. Unfortunately I can't go in and edit orders.
I ORDERED THE WRONG SIZE CAN I EXCHANGE MY SHIRT?
You can exchange your shirt for the correct size if it is in stock. But no refunds, sorry, sizing info is listed on each product page, so please be sure to check that out before ordering.
All sales are final for accessories (patches, pins, scarves, wall hangings, stickers).
MY ORDER NEVER ARRIVED!
When you order is processed a shipment notification with tracking information is sent to the email address you entered when you placed your order. Be sure to check tracking, it may just be late. RRR is not responsible for lost or stolen packages.
Email Joshua at Info@rockrollrepeatforever.com and send all returns and exchanges, with your order number, to:
Rock Roll Repeat
1445 34th Ave
BOX 17099
Oakland, CA 94601